Refund policy

Return & Refund Policy

Last Updated: July 2026

At Lunora Jewelry, we want every purchase to bring joy and confidence. If you're not completely satisfied, we're happy to make the return process simple and hassle-free.

30-Day Free Returns

We proudly offer free returns and refunds within 30 days of delivery.

To qualify for a return:

  • Items must be returned within 30 days after delivery.
  • Products should be unworn or only lightly tried on.
  • Original packaging is recommended whenever possible.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Personalized or custom-made jewelry
  • Products damaged through misuse or improper care
  • Returns submitted after the 30-day return period

Refund Process

Once your return has been received and inspected, you'll receive an email confirming the status of your refund.

Approved refunds are processed to the original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the product
  • Photos of the packaging

We'll gladly arrange a replacement or full refund at no cost.

Return Shipping

Eligible returns include free return shipping worldwide.

Contact

Email: support@lunorajewelry.shop